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Browse the FAQ below or send us a message — we usually respond within one business day.
Your Photos
How we handle your photos
Two copies, two jobs
Each upload is stored as a small web copy (up to 2048px) that powers the app and the AI, and a print master (up to 6000px — full quality for our largest 24×36" poster) used only for publishing prints.
Location data never stored
EXIF metadata — including GPS coordinates — is stripped from both copies before anything touches our servers.
Print masters are temporary
The print master is kept for 30 days, or until you publish — once your listing is live, the print provider holds its own copy and we delete ours. Your originals stay on your device; you can re-upload for a sharp print any time.
Delete means delete
Deleting a photo removes both stored copies. The demo on our landing page uploads nothing at all — it reads your photo's shot data in the browser.
Frequently Asked
Send a Message
Or email us directly at support@wide-open.app