Support

We're here to help.

Browse the FAQ below or send us a message — we usually respond within one business day.

Your Photos

How we handle your photos

Two copies, two jobs

Each upload is stored as a small web copy (up to 2048px) that powers the app and the AI, and a print master (up to 6000px — full quality for our largest 24×36" poster) used only for publishing prints.

Location data never stored

EXIF metadata — including GPS coordinates — is stripped from both copies before anything touches our servers.

Print masters are temporary

The print master is kept for 30 days, or until you publish — once your listing is live, the print provider holds its own copy and we delete ours. Your originals stay on your device; you can re-upload for a sharp print any time.

Delete means delete

Deleting a photo removes both stored copies. The demo on our landing page uploads nothing at all — it reads your photo's shot data in the browser.

Frequently Asked

Send a Message

Or email us directly at support@wide-open.app